Desktop support is performed by specialized technicians who directly access individual computers and other devices to resolve technical and other operating issues. These efforts are often performed remotely using systems and software that allow them to view information and perform actions on workstations.  Unfortunately, attackers can use social engineering or phishing attacks to exploit these same capabilities, gaining access to systems and data.  In response, ITS is pursuing strategies that will improve our risk posture while still permitting remote support.  Starting on April 8, 2022, we will begin blocking traffic from external hosting providers that are targeting UConn.  We also intend to restrict remote access to approved protocols and approaches, and towards that end, we are collaborating with UConn IT professionals to identify and select a more comprehensive platform for remote computer support that will provide better security, enable monitoring, and ensure customer consent.  We will communicate broadly when this new software is available.

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